Faq
Ordering & Payment
How do I place an order?
Simply browse our collections, select your desired items, choose your size and color, then proceed to checkout. You'll receive an order confirmation email once your payment is processed.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for secure online transactions.
Can I modify or cancel my order?
You may request order modifications within 1 hour of placement by contacting our customer service. After this period, we cannot guarantee changes as orders enter our processing system.
Shipping & Delivery
What are your shipping options?
We offer standard (3-5 business days) and express shipping (1-2 business days). Shipping costs vary by destination and are calculated at checkout.
Do you ship internationally?
Yes, we ship worldwide. International delivery times vary by country (typically 7-14 business days). Customers are responsible for any customs duties or import taxes.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. Return shipping is the customer's responsibility unless the item is defective.
How do I exchange an item?
Please initiate a return for the original item and place a new order for your desired size/color. We currently don't offer direct exchanges to ensure faster processing.
Product Information
How do I choose the right size?
Each product page includes detailed size charts with measurements in both inches and centimeters. We recommend comparing these to your body measurements for the best fit.
Are your products true to color?
We make every effort to represent colors accurately, but monitor settings may vary. If you're concerned about color matching, please check multiple product images.
Account & Security
How do I reset my password?
Click "Forgot Password" on the login page and enter your email address. You'll receive instructions to create a new password.
Is my payment information secure?
Absolutely. We use SSL encryption and never store your full payment details on our servers. All transactions are processed through PCI-compliant payment gateways.