Terms of service

Terms of Service

Welcome to NOUVELAYA. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. User Agreement

By placing an order on NOUVELAYA, you confirm that you are at least 18 years old or have parental/guardian consent. You are responsible for providing accurate and current information during account creation and checkout.

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion if these Terms are violated.

2. Limitation of Liability

NOUVELAYA shall not be liable for any indirect, incidental, or consequential damages arising from:

  • Product use or inability to use our products
  • Unauthorized access to or alteration of your transmissions
  • Any third-party conduct related to our services

Our total liability for any claim shall not exceed the purchase price of the product in question.

3. Intellectual Property Protection

All content on this website, including designs, text, graphics, logos, and images, is the property of NOUVELAYA and protected by international copyright laws. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

Customers may not use our products to create derivative works for commercial purposes without explicit written permission.

4. Refund & Return Policy

We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. To initiate a return:

  1. Contact our customer service team via email
  2. Receive return authorization and instructions
  3. Ship items back using a trackable method

Refunds will be processed within 14 business days after we receive and inspect returned items. Sale items and customized products are final sale unless defective.

5. Dispute Resolution

Any disputes shall first attempt to be resolved through good faith negotiations between the parties. If unresolved within 60 days, disputes shall be settled by binding arbitration in accordance with the rules of the International Chamber of Commerce.

The arbitration shall take place in Singapore and be conducted in English. The arbitrator's decision shall be final and binding.

6. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions.

7. Changes to Terms

NOUVELAYA reserves the right to modify these Terms at any time. Continued use of our services after changes constitutes acceptance of the new Terms.

Last Updated: [Insert Date]