Contact us

Customer Support

We're here to assist you with any inquiries about our products, orders, or services. Our dedicated support team is committed to providing you with the best shopping experience.

Email Support

For general inquiries: [email protected]

For order-related questions: [email protected]

For returns and exchanges: [email protected]

Business Hours

Monday to Friday: 9:00 AM - 6:00 PM (GMT)

Saturday: 10:00 AM - 4:00 PM (GMT)

Closed on Sundays and public holidays

Our Headquarters

NOUVELAYA Fashion Ltd.
123 Fashion Avenue
London, EC1A 1AA
United Kingdom

Response Time

We strive to respond to all emails within 24-48 hours during business days. For urgent matters, please include "URGENT" in your email subject line.

For quick answers to common questions, please check our FAQ page which may help resolve your inquiry faster.