Shipping policy
Shipping Methods
NOUVELAYA currently offers Standard Shipping for all orders. This service provides reliable delivery with tracking information provided for your convenience.
Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer.
Delivery Time
Standard Shipping typically takes 5-10 business days for delivery after processing, depending on your location. Delivery times are estimates and not guaranteed, as they may be affected by factors beyond our control.
Shipping Costs
Shipping fees are calculated based on:
- Package weight and dimensions
- Destination country/region
The exact shipping cost will be displayed at checkout before you complete your purchase.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information. You can track your package using the provided tracking number through our website or the carrier's website.
Shipping Restrictions
We currently ship to most countries worldwide. Some restrictions may apply to certain destinations. If we are unable to ship to your location, this will be indicated during checkout.
Customs & Import Fees
International customers may be subject to customs duties, taxes, or other import fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in our shipping costs or product prices.
Address Accuracy
Please ensure your shipping address is complete and accurate. NOUVELAYA is not responsible for undeliverable packages due to incorrect addresses provided by customers. Address changes after order shipment may not be possible.
Damaged or Lost Packages
While we take great care in packaging your items, please inspect your package upon arrival. If your order arrives damaged or is lost in transit, please contact our customer service team within 7 days of delivery with your order number and details of the issue.