Tracking order

How to Track Your Order

At NOUVELAYA, we make it easy for you to track your fashion order every step of the way. Here's how our order tracking process works:

  1. Order Confirmation

    Immediately after placing your order, you'll receive an email confirmation containing your order details and estimated delivery timeline.

  2. Processing Period

    Our team prepares your items within 1-2 business days. During peak seasons, processing may take slightly longer.

  3. Shipment Notification

    Once your package ships, you'll receive a shipping confirmation email containing your tracking number and carrier information.

  4. Tracking Updates

    Use your tracking number to monitor your package's journey until it arrives at your doorstep.

Tracking Your Package

To track your NOUVELAYA order, you have several options:

Option 1: Track Through Our Website

Log in to your NOUVELAYA account and visit the "Order History" section to view your order status and tracking information.

Option 2: Use the Carrier's Website

Visit the shipping carrier's website (provided in your shipping confirmation) and enter your tracking number.

Option 3: Use a Universal Tracking Service

For comprehensive tracking across multiple carriers, we recommend using 17Track, a reliable third-party tracking platform.

How to use 17Track:

  1. Visit www.17track.net/en
  2. Enter your tracking number in the search field
  3. Click "Track" to view detailed shipping information
  4. Optional: Create an account to save multiple tracking numbers

Frequently Asked Questions

Why isn't my tracking information updating?

Tracking updates may take 24-48 hours to appear after shipment. If no updates appear after this time, please contact our customer service team.

My package shows as delivered but I haven't received it. What should I do?

First, check with neighbors or your building management. If still missing, contact us immediately with your order number for assistance.

How long does international shipping take?

International delivery times vary by destination but typically range from 7-21 business days after dispatch, excluding customs processing.

For any tracking-related questions not covered here, please visit our Contact Us page or check your order confirmation emails for specific carrier contact information.