Privacy policy

Information We Collect

At NOUVELAYA, we collect personal information to provide and improve our services. This includes:

  • Account Information: Name, email address, shipping/billing addresses, phone number when you create an account or place an order
  • Payment Details: Credit card information processed through secure payment gateways (we do not store full card numbers)
  • Browsing Data: IP address, device information, browser type, pages visited through cookies and similar technologies
  • Communication Records: Emails, chat transcripts when you contact our customer service

How We Use Your Information

Your data helps us:

  • Process and fulfill your orders for dresses, tops, pants, outerwear, sets, and sweaters
  • Provide customer support and respond to inquiries
  • Improve our website functionality and user experience
  • Send marketing communications (only with your consent)
  • Prevent fraud and enhance security
  • Comply with legal obligations

Data Sharing and Disclosure

We may share information with:

  • Service Providers: Payment processors, shipping carriers, IT support
  • Legal Compliance: When required by law or to protect our rights
  • Business Transfers: In case of merger, acquisition or asset sale

We never sell your personal information to third parties.

International Data Transfers

As a global retailer, your information may be transferred to and processed in countries outside your residence. We implement Standard Contractual Clauses and other GDPR-compliant safeguards for such transfers.

Your Rights

Under GDPR, CCPA and other privacy laws, you have the right to:

  • Access, correct or delete your personal information
  • Object to or restrict certain processing
  • Withdraw consent (where applicable)
  • Request data portability
  • Opt-out of marketing communications
  • Not be discriminated against for exercising privacy rights (CCPA)

To exercise these rights, please contact us through our website.

Data Security

We implement industry-standard measures including:

  • SSL encryption for all data transmissions
  • Regular security audits
  • Limited employee access to personal data
  • Secure payment processing

Cookies and Tracking Technologies

We use cookies to:

  • Remember your preferences
  • Analyze website traffic
  • Enable shopping cart functionality
  • Deliver targeted advertising (with consent)

You can manage cookie preferences through your browser settings.

Children's Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from minors without parental consent.

Policy Updates

We may update this policy periodically. Significant changes will be notified through our website or email.

Last updated: [Insert Date]